Privacy Policy

At Thalasso Royal Karthago, we place great importance on protecting your privacy and securing your personal data. This Privacy Policy describes how we collect, use, store, and protect your personal information.

1. Data Controller

The data controller is:

• Thalasso Royal Karthago
• Address: Zone Touristique, 4116 Midoun, Djerba, Tunisia
• Contact: contact@thalasso-royal-karthago.com

2. Data Collected

We collect personal data that you provide directly in the following cases:

• When booking stays or services.
• When signing up for our newsletter.
• When using our contact form.

2.1 Types of Data Collected

The data collected may include:

• Personal information: name, surname, address, phone number, email.
• Booking data: stay dates, preferences, chosen services.
• Payment data: credit card number (securely managed by our payment providers).
• Technical data: IP address, browser type, website navigation data.

3. Purposes of Data Collection

Your personal data is used to:

• Manage your bookings and service purchases.
• Inform you about our offers, promotions, and news.
• Improve the user experience on our website.
• Ensure security and prevent fraud.

4. Data Sharing

Your personal data is strictly confidential. However, it may be shared with:

• Our partners: banks, payment providers, technical service providers.
• Competent authorities: in case of legal requests or security-related needs.

We ensure that these third parties also respect the confidentiality of your data.

5. Data Storage

5.1 Retention Period

Your personal data is retained for as long as necessary for the purposes described in this policy:

• Booking data: retained indefinitely.
• Payment data: retained for the duration of the transaction.
• Marketing data: retained until you unsubscribe.

5.2 Security

We use technical and organizational measures to protect your data against unauthorized access, loss, or alteration:

• Encryption of sensitive data.
• Restricted access to personal information.
• Secure hosting by Mosaique Web.

6. Your Rights

In accordance with applicable regulations, you have the following rights regarding your personal data:

• Right of access: obtain a copy of your personal data.
• Right of rectification: correct inaccurate or incomplete data.
• Right to erasure: request the deletion of your data.
• Right to restriction: limit the processing of your data in certain cases.
• Right to object: object to the use of your data for marketing purposes.
• Right to portability: receive your data in a structured format.

To exercise these rights, please contact us at: contact@thalasso-royal-karthago.com.

7. Cookies

We use cookies to enhance your experience on our website.

7.1 Types of Cookies Used

• Essential cookies: necessary for the proper functioning of the site.
• Analytical cookies: to measure audience and improve our services.
• Advertising cookies: to provide you with personalized offers.

7.2 Managing Cookies

You can manage your cookie preferences directly from your browser or refer to our Cookie Policy for more information.

8. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page with a note of the update date.

9. Contact

If you have any questions regarding this Privacy Policy or the processing of your data, you can contact us:

• By email: contact@thalasso-royal-karthago.com
• By phone: +216 98 33 48 65