TERMS AND CONDITIONS OF SALE (T&C)

Welcome to the website thalasso-royal-karthago.com. By accessing our site and making a reservation or purchase, you agree to these Terms and Conditions of Sale (T&C). Please read them carefully before proceeding.

1. Purpose

These T&C govern the contractual relationship between:

• Thalasso Royal Karthago, located in Djerba, Tunisia, hereinafter referred to as "The Establishment".
• Any individual or legal entity wishing to make a reservation or purchase via the website thalasso-royal-karthago.com, hereinafter referred to as "The Customer".

2. Services Offered

Our establishment offers:

• Stays in our rooms and suites.
• Access to thalassotherapy services.
• Dining options and additional activities.
  Details of services, prices, and specific conditions are available on our website.

3. Reservations

3.1 Reservation Methods

Reservations can be made:

• Directly on our website.
• By phone or email, using the contact information available in the "Contact" section.

3.2 Reservation Confirmation

All reservations are confirmed once:

• The necessary information is provided by the customer.
• Payment is made according to the defined conditions.

4. Prices and Payments

4.1 Prices

The prices displayed on our website are in Tunisian Dinars (TND) and include all applicable taxes unless otherwise stated.
Additional charges may apply for certain options or services.

4.2 Payments

• Payment can be made by credit card or any other method indicated on our website.
• A credit card guarantee may be required at the time of booking.

5. Changes and Cancellations

5.1 Changes

Requests for reservation changes must be made in writing (email). They will be processed subject to availability.

5.2 Cancellations

The cancellation policy is as follows:

• Cancellation up to 7 days before the scheduled date: full refund.
• Cancellation between 6 and 2 days before the scheduled date: 50% of the fees will be retained.
• Cancellation less than 48 hours before arrival or no-show: no refund.

6. Access to Services

Access to facilities and services is reserved for customers with confirmed reservations. We reserve the right to deny access in case of non-compliance with the internal rules of the establishment.

7. Liability

7.1 Of the Establishment

Thalasso Royal Karthago is committed to providing the services mentioned on the website. However, its liability cannot be engaged in the event of:

• Force majeure (strike, bad weather, etc.).
• Improper use of the facilities by the customer.

7.2 Of the Customer

The customer is responsible for any damage caused within the establishment by themselves or their companions.

8. Personal Data

Your personal information collected during the reservation process is handled in accordance with our Privacy Policy, available on our website.

9. Disputes and Applicable Law

In case of a dispute, the parties agree to prioritize an amicable resolution. Failing this, the dispute will be submitted to the competent courts in Tunisia.
The applicable law is Tunisian law.

10. Contact

For any questions or requests for information, please contact us:

• By phone: +216 98 33 48 65
• By email: contact@thalasso-royal-karthago.com